Upset with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? A retail chain based in the United States, Puerto Rico and Canada, Petsmart, Inc. sells specialty pet supplies and services for a broad range of animals, including dogs, cats, birds, fish, amphibians and a lot more. This company also provides dog training and helps stray pets find homes with families. Currently, it holds a 33.9% customer service rating. Subway is a U.S. fast food restaurant franchise that is popular for its submarine sandwiches and salads. Operated by Doctor’s Associates, Inc., Subway has 40,855 branches in 105 countries and is considered the largest restaurant chain in the world. Since 2007, it has been consistently ranked among the Top 500 Franchises list of Entrepreneur and currently holds a 34.3% customers service rating.
With over 10,000 stores in 20 countries, this supermarket chain has had a lot of practice keeping customers happy. ALDI stores are run by the principle that different is better, as long as that difference represents high quality and low hassles, throughout the customer experience. Patrons love them for their Twice as Nice Guarantee and commitment to selling only high-quality produce and food products at great value. Customers who shop here tout the small-town vibe, and friendliness of ALDI stores and employees. Check out these famous companies that originally had very different names. Lexus prides itself on customer service which runs as efficiently as its high-end automobiles. Ranked highest among luxury car brands for customer service by J.D. Powers for 17 years in a row, the Lexus customer service model takes into account who their customer will be in coming years, as well as who they are now. This focus on long-term satisfaction seems to have paid off–many people who love Lexus won’t drive anything else. Here’s why Lexus is also the most trusted car brand in America.
Great interactions begin with knowing your customers wants and needs. Customers love personalization. Get to know your customers, remember their names and previous conversations. If needed, make a note of what was discussed previously so you can refer to it the next time you meet. When Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte. In total, more than 350,000 free drinks were given away.
Best in class customer service companies let customers know that a support request has been received and is being handled. So when a customer contacts your company, whether through a web form or an email, make sure that an automated reply is sent to the customer to acknowledge the receipt of the email. Our study found that 90% of companies do not use auto-responders or acknowledge that an email has been received. Ten percent of customers cite “waiting too long for a response” as one of the biggest frustrations when it comes to customer service. So don’t make your customers wait! Set up an auto-responder in your customer service solution or email client, and in the acknowledgment, use an email template that includes customer support working hours, a unique ID for tracking the request and supporting links to a self-service knowledge base or online FAQs.
Looking for a customer service mobile number? This website is specialzed on offering fast access to details related to any big company client support department, with a lot of additional information, like phone contacts, email, live chat addresses and so on. Read extra info about Customer service number.